As I was leaving Door County to return to Superior, I noticed that my Ford Escape's splash-shield was becoming detached from the car body. I called Jim Olson Ford first thing on Monday morning. They asked me to bring the car in as soon as possible and that they'd take care of the problem. When I arrived, they got the car in right away, repaired the part, and even washed the car after they finished the repair. I was back on the road in less than one hour. Needless to say, I am very impressed with their service department and the customer focus that I'm sure is part of their culture.
All USA
As I was leaving Door County to return to Superior, I noticed that my Ford Escape's splash-shield was becoming detached from the car body. I called Jim Olson Ford first thing on Monday morning. They asked me to bring the car in as soon as possible and that they'd take care of the problem. When I arrived, they got the car in right away, repaired the part, and even washed the car after they finished the repair. I was back on the road in less than one hour. Needless to say, I am very impressed with their service department and the customer focus that I'm sure is part of their culture.