I had a very unpleasant experience with Studio Jewelers. Briefly, I bought a couple of items some time ago, and since they did not have one of them at the store, I looked it up in their catalogue and ordered it. However, they did not mention that their return policy does not accept items that were not present at the store at the time of purchase which means that anything not bought right off the shelf cannot be returned. So when I came back to return the item, they did not take it and told me it was my fault that I did not read the slip carefully. Additionally, be ready to pay at least twice as much as you would somewhere else. Also, friendliness is not something you should except at this place. I agree that the owner is difficult to deal with and can even be a little rigid and insulting. I do not feel like they appreciated me as a customer.
All USA
I had a very unpleasant experience with Studio Jewelers. Briefly, I bought a couple of items some time ago, and since they did not have one of them at the store, I looked it up in their catalogue and ordered it. However, they did not mention that their return policy does not accept items that were not present at the store at the time of purchase which means that anything not bought right off the shelf cannot be returned. So when I came back to return the item, they did not take it and told me it was my fault that I did not read the slip carefully. Additionally, be ready to pay at least twice as much as you would somewhere else. Also, friendliness is not something you should except at this place. I agree that the owner is difficult to deal with and can even be a little rigid and insulting. I do not feel like they appreciated me as a customer.