Auntie Anne's Pretzels

As I was ordering my pretzel, I believe his name was John, was yelling at one of the other younger workers. Really yelling, I couldn't believe it. A bunch of customers around and he was just yelling at this poor guy who looked frightened and embarrassed. I give john 0 stars very rude and unfriendly, and on top of that I got a pepperoni pretzel that was hard as a rock and an almond pretzel that was too doughy to even eat. Overall everything was horrible if I pay 8$ for 2 pretzels I expect then to be done right.