francesca's

Had an awesome experience here! I come into this store just about every pay check and spend way too much, but it's ok because they have awesome stuff. Well back in the beginning of December I had purchased my friend a Manatea (which is a Manatee tea infuser) for Christmas. She finally opened it up to use it in the middle of January and unfortunately it was empty. I was very upset by the whole situation, and so was my friend. I went into Francescas to see if there was anything they could do. I had no receipt anymore, I had ripped the upc off, and it had been over a month since I had purchased it. All I had was an empty box. So I knew it would be a long stretch but I tried anyways. The staff was so friendly and understanding. Unfortunately they didn't have any Manateas left but they gave me a store credit gift card. I appreciated it so much and it meant a lot to me. Will definitely keep shopping here.