I would not recommend shopping at a Tennies Ace Hardware Store. I called the store at 10:30am to purchase plexiglass and pick it up after work. I came to the store at 4:30pm to pick up the glass. It was not ready so I waited for the piece to be cut. The gentleman told me it would be $6.99. I was at the check out line and told the cashier the man told me it was $6.99. A man in front of the store advised that's not right his name is Todd . I said the man who cut the glass told me it was $6.99. Todd said we can look at the sheet, we walked all the way to the back of the store to look at the sheet and it was at a different price. Todd then said to me "I'm not in the business for losing money". Well, you are in the business of losing customers with your poor customer service skills. I'm not upset that I had to pay more for the glass but I'm upset on how I was treated in the process of buying the product. I think there needs to be a more efficient way to print out the correct price in the back of the store to give the cashier when paying for the product. The man who cut the glass did a great job and fits very well in our door.
All USA
I would not recommend shopping at a Tennies Ace Hardware Store. I called the store at 10:30am to purchase plexiglass and pick it up after work. I came to the store at 4:30pm to pick up the glass. It was not ready so I waited for the piece to be cut. The gentleman told me it would be $6.99. I was at the check out line and told the cashier the man told me it was $6.99. A man in front of the store advised that's not right his name is Todd . I said the man who cut the glass told me it was $6.99. Todd said we can look at the sheet, we walked all the way to the back of the store to look at the sheet and it was at a different price. Todd then said to me "I'm not in the business for losing money". Well, you are in the business of losing customers with your poor customer service skills. I'm not upset that I had to pay more for the glass but I'm upset on how I was treated in the process of buying the product. I think there needs to be a more efficient way to print out the correct price in the back of the store to give the cashier when paying for the product. The man who cut the glass did a great job and fits very well in our door.