I tried to book a room with the folks at River View Lodge and it was a nightmare.
First, I called and spoke with Michelle, stating that I was looking for accommodations for myself, my husband, and our three large dogs. I explained in detail that my dogs are very well behaved and we would be happy to kennel them when we were away from the room so they could be at ease that their room would stay in excellent shape. Michelle said that would be just fine, so I said I'd speak to my husband and call back to officially book the room.
I called back at least 5 times within the next 6 days and left voicemail after voicemail. I sent messages via Facebook AND the Lodge's website and got no response. I even tried calling from different phone numbers in the off chance they were purposefully ignoring my number.
After complete silence for nearly a week, I got a call back from Scott, stating that he and Michelle had deliberated all week about whether or not they wanted dogs at the motel and of course they decided that they did not, which is inherently fine.
The problem is that I spent an entire week trying to contact a business, and that business purposefully ignored my pleas for contact. What they should have done was call me right away and say that they were having hesitations about the dogs. I would have been more than happy to engage with them, either to reassure them or let them know that I appreciate their honesty and can continue looking for other accommodations. Instead, they let me worry in limbo for days on end after telling me I could definitely book a room for us and our dogs - days that I could have spent finding another motel that allowed dogs.
All USA
I tried to book a room with the folks at River View Lodge and it was a nightmare. First, I called and spoke with Michelle, stating that I was looking for accommodations for myself, my husband, and our three large dogs. I explained in detail that my dogs are very well behaved and we would be happy to kennel them when we were away from the room so they could be at ease that their room would stay in excellent shape. Michelle said that would be just fine, so I said I'd speak to my husband and call back to officially book the room. I called back at least 5 times within the next 6 days and left voicemail after voicemail. I sent messages via Facebook AND the Lodge's website and got no response. I even tried calling from different phone numbers in the off chance they were purposefully ignoring my number. After complete silence for nearly a week, I got a call back from Scott, stating that he and Michelle had deliberated all week about whether or not they wanted dogs at the motel and of course they decided that they did not, which is inherently fine. The problem is that I spent an entire week trying to contact a business, and that business purposefully ignored my pleas for contact. What they should have done was call me right away and say that they were having hesitations about the dogs. I would have been more than happy to engage with them, either to reassure them or let them know that I appreciate their honesty and can continue looking for other accommodations. Instead, they let me worry in limbo for days on end after telling me I could definitely book a room for us and our dogs - days that I could have spent finding another motel that allowed dogs.