I have taken in several pairs of shoes in to be repaired and have always been very pleased with the results. For one of my cheaper pairs of shoes, he suggested that maybe it wasn't worth the cost to repair - cheaper to replace. I told him, yes, and these shoes are so comfortable. He repaired them beautifully for me. It is so much better for me now that I can take shoes in for repair instead of throwing them out like I used to.
Ken is fantastic! I had no idea he could replace zippers, but he was suggested to me by a friend, and since then he has replaced half a dozen zippers as well as some sewing on my work uniforms. Highly recommended :)