Jim Laabs Music Store

So earlier, my customer service experience was not very pleasant, but that was all turned around after speaking to a nice man at the Arden Hills location and then another nice man named Aaron at the Stevens Point location. What a world of difference from the last time I called. So glad I did! Aaron changed my impression of this company almost immediately, by listening and offering an apology for someone else. He was patient, listened to my questions and was very helpful! Just want to say thanks again to Aaron!!! WONDERFUL CUSTOMER SERVICE this time around!!!!

Jim Laabs Music is my only go to place for anything music related and has been since I discovered them a few years ago. Whenever I have an interaction with Mr. Laabs or a member of his staff I am treated with dignity, respect, and professionalism. His stores are beautifully maintained and stocked with the best selection in the Midwest if not the nation. Jim and Troy set the standard for real, genuine, and benchmark leading customer service. Both Jim and Troy have gone way out of their way to make sure I am always getting exactly what I want at the best price. Recently Jim made an upgrade path possible for me to a wonderful European built Schimmel grand. I can tell you that no other store would do or could do what Jim can. Whenever I come in I feel like I am with family and I am looking forward to making many more future purchases with Jim Laabs.