The Home Depot

Placed an online pickup in store order. "Generally two hour turnaround time." Okay. I placed it a 3, so I figured 5-5:30? I head there, get there at 5:30, nothing. Wait in the lot until 6, call, no one had looked online to begin working on my order. I ask why, "the computer didn't notify us." Okay, but I'm assured I'll be able to have my order within 15 minutes. 40 minutes go by, and no notification of my order being ready. I finally decide to walk in there - my cart of things is standing ten feet behind the customer service woman who I spoke to (6:45 pm on 6/26/17) and I bring my receipt to her, she turns around and says "oh!" And processes my order for me. I guess the cart didn't notify her my items were ready to be picked up? If you're going to shop here, don't utilize the pick up in store feature, trust your own ingenuity.