Ho-Chunk Hotel

Cold Showers - no commitment to customer service. Notified maintenance of cold water in shower. They came up, tried to fix and said the mixing valve was shot. We asked to speak with front desk manager. Had to leave a message and haven't heard from her since. I've called back 3 more times and no response as of today. Place stunk of cigarette smoke even away from the casino. I'll never walk foot into any Ho Chunk site again. Their mission statement says "We will exceed our guests' expectations by providing an exceptional service and entertainment experience every time." Well, they failed on this numerous times over.