Colder's Furniture Appliances and Mattresses

Always feel like being shaken down here. Very deceptive and at least borderline unethical pricing and 'sale' schemes. Just present your best price. Amazon etc is going to crush places like this very soon because they dont play around.

I've been happy with my shopping experiences with this location. BUT, now we need service on an item under warranty. We bought this item 9 years ago and have a 10 year warranty through a 3rd party service. That service company needs a copy of our invoice/receipt in addition to our warranty card. Somewhere along the way we lost the invoice but we managed to retain the warranty cards. We sent them a claim form and our warranty card. Upon requesting a copy of the invoice at the store where we originally purchased the item (Grafton) they were unable to find our phone numbers in the system (we've had these numbers since 2001). We asked if she was able to use another method to look us up and she said no, that we had to call the West Allis location. She was curt and unpleasant and unwilling to do her best to help. I worked in customer service for over a decade. This is not good service. At least she could have facilitated that phone call from her desk, as I have done at similar jobs. Good service is keeping customers happy. We are not happy. We are currently on the phone with the West Allis location and they have had us on hold for at least 20 minutes and we're speaking to the second person now, who just offered to send us a claim form, which we informed him we already submitted. He is clearly not listening carefully and not documenting the call well, also things that I have done at previous jobs in customer service. This better get resolved. It should be as easy as providing a phone number, name, warranty number, date of sale and serial number of the item, or other simple information. But their systems are very outdated, as we could see from a glance at the computer screen. And they're clearly not keeping good records of their sales, which is a basic thing for any place of business. If you would like to be able to use the warranty you purchase from Colder's in the warranty period, beware of their failure to keep good records and their shoddy customer service. The person on the phone from the West Allis location told us he found our invoice and spoke with someone at the Grafton store. He told us to go to the Grafton store. So we are here now. And the lady is making us wait so she can service another customer after she had already started to help us. This other customer could have been helped by the employee that was standing right next to us. She is reluctant and she actually huffed while we requested help. She apparently could have taken care of us the first time we came because this time she found it quickly.