UPDATE: Scheduled service again due to it being my local dealer closest to me since moving from the Milwaukee area. Not only did they refuse to let me get my car serviced. Told me I would have to pay for any warranty work done to the vehicle and then laughed at me. All of this based on their poor customer service. I will be calling into corporate and definitely telling all my friends and family to stray away from Audi of Appleton.
IF ANYONE WOULD LIKE TO CONSIDER OWNING AN AUDI I WOULD RECOMMEND GOING TO AUDI OF MILWAUKEE. CUSTOMER SERVISE IS 10X's BETTER. PLUS THEY ARE EASIER TO WORK WITH AND CAN OFFER BETTER DEALS.
Took my car in for service. It was there for 2 days. The second day around noon I realized they haven't called me to notify me so I decided to call them. It was my 3rd attempt before the receptionist even picked up the phone which was around 3pm. Once I got a hold of someone in service they told me they didn't do anything with my car today due to the snowstorm, which I understood. What I didn't understand is why no one could call me to give me an update ALL day. I used to work for Audi and this is not how any customer should be treated. And on top of it all they gave me a VW for a loaner which isn't even comparable to any Audi owners vehicle. Owning an Audi is a luxury and you should be getting the best customer service. I spoke to the GM who combed things over and offered to give me a good deal on a new car since I am driving more and quickly exceeding my lease mileage allowances. Not only did he not offer me a good deal but also low balled me on my trade.
All USA
UPDATE: Scheduled service again due to it being my local dealer closest to me since moving from the Milwaukee area. Not only did they refuse to let me get my car serviced. Told me I would have to pay for any warranty work done to the vehicle and then laughed at me. All of this based on their poor customer service. I will be calling into corporate and definitely telling all my friends and family to stray away from Audi of Appleton. IF ANYONE WOULD LIKE TO CONSIDER OWNING AN AUDI I WOULD RECOMMEND GOING TO AUDI OF MILWAUKEE. CUSTOMER SERVISE IS 10X's BETTER. PLUS THEY ARE EASIER TO WORK WITH AND CAN OFFER BETTER DEALS. Took my car in for service. It was there for 2 days. The second day around noon I realized they haven't called me to notify me so I decided to call them. It was my 3rd attempt before the receptionist even picked up the phone which was around 3pm. Once I got a hold of someone in service they told me they didn't do anything with my car today due to the snowstorm, which I understood. What I didn't understand is why no one could call me to give me an update ALL day. I used to work for Audi and this is not how any customer should be treated. And on top of it all they gave me a VW for a loaner which isn't even comparable to any Audi owners vehicle. Owning an Audi is a luxury and you should be getting the best customer service. I spoke to the GM who combed things over and offered to give me a good deal on a new car since I am driving more and quickly exceeding my lease mileage allowances. Not only did he not offer me a good deal but also low balled me on my trade.