Aurora Health Center

This morning I had an appt for my 2yo. I knew I was going to be late so I called to let them know. They said if I was there within 10 minutes it would be fine. I got there right on time and had to wait in line for the receptionist. After waiting a few minutes they acknowledged I was there and told me that it was after the 10 minute time so I had to reschedule. There was NO ONE else in the building! Still over 20 minutes left in our appt slot. I'm so disappointed. I have been going there for over 6 years and now due to the lack of respect and having driven 30 minutes for the appt with 2 of my children, I am in the market for a new pediatrician! I hope the dr appreciates her extra half hour break while my daughter is sick and has to see a complete stranger! I understand being late but I called and was told it was fine. I followed everything they told me to do and was still treated like crap. Their care has gone down tremendously in the past few years! :(